Refund Policy
Graphicamarket.com (“Graphicamarket”, “we”, “us”, or “our”) values your satisfaction and trust, and is committed to providing you with a fair and transparent refund policy. This refund policy explains how we handle and process any refunds or cancellations for the fees and payments for the use of our website located at www.Graphicamarket.com, and any related websites, applications, or services that we own or operate (collectively, the “Website”), or for the provision of certain features or functions of the Website, or for the completion of the orders or transactions between the sellers and buyers through the Website. This refund policy also explains your choices and rights regarding any refunds or cancellations, and how you can contact us if you have any questions, comments, or feedback.
By using the Website, you agree to this refund policy, as well as our Terms and Conditions, Privacy Policy, and Cookie Policy, which are incorporated by reference. If you do not agree to this refund policy, please do not use the Website.
When do we offer or provide refunds or cancellations?
We offer or provide refunds or cancellations for the fees and payments for the use of the Website, or for the provision of certain features or functions of the Website, in the following cases:
- If we fail to provide, improve, or personalize the Website and its features and functions, or to communicate, market, and promote the Website and its features and functions, or to analyze, monitor, and optimize the Website and its features and functions, or to protect, secure, and comply with the Website and its features and functions, in accordance with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations, and if such failure results in a material breach of our obligations or expectations, or in a significant loss, damage, or dispute for you, or in a substantial impairment of your access or use of the Website and its features and functions, or of your interaction with us or with other users through the Website, or of your offer, sale, or delivery of goods or services, or of your completion of orders or transactions, or of your participation in contests, sweepstakes, or giveaways, or of your receipt of customer service or support, or of your feedback, reviews, ratings, or testimonials, or of your newsletters or notifications.
- If we modify, update, or change the fees and payments for the use of the Website, or for the provision of certain features or functions of the Website, in a way that is unfavorable, unreasonable, or unacceptable for you, or in a way that violates our Terms and Conditions, Privacy Policy, and Cookie Policy, or any applicable laws, rules, or regulations, and if such modification, update, or change results in a material breach of our obligations or expectations, or in a significant loss, damage, or dispute for you, or in a substantial impairment of your access or use of the Website and its features and functions, or of your interaction with us or with other users through the Website, or of your offer, sale, or delivery of goods or services, or of your completion of orders or transactions, or of your participation in contests, sweepstakes, or giveaways, or of your receipt of customer service or support, or of your feedback, reviews, ratings, or testimonials, or of your newsletters or notifications.
- If we terminate or suspend your access or use of the Website, or any part of it, or any Content, features, or functions that are provided or displayed on the Website by us or by other users, for any reason or no reason, at our sole discretion, and if such termination or suspension results in a material breach of our obligations or expectations, or in a significant loss, damage, or dispute for you, or in a substantial impairment of your access or use of the Website and its features and functions, or of your interaction with us or with other users through the Website, or of your offer, sale, or delivery of goods or services, or of your completion of orders or transactions, or of your participation in contests, sweepstakes, or giveaways, or of your receipt of customer service or support, or of your feedback, reviews, ratings, or testimonials, or of your newsletters or notifications.
We offer or provide refunds or cancellations for the fees and payments for the completion of the orders or transactions between the sellers and buyers through the Website, in the following cases:
- If the sellers fail to offer, sell, or deliver their goods or services to the buyers through the Website, in accordance with the terms and conditions of their order, transaction, or contract with the buyers, and with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations, and if such failure results in a material breach of their obligations or expectations, or in a significant loss, damage, or dispute for the buyers, or in a substantial impairment of the buyers’ purchase, receipt, or use of the goods or services, or of their interaction with the sellers or with other users through the Website, or of their feedback, reviews, ratings, or testimonials, or of their newsletters or notifications.
- If the buyers fail to purchase, receive, or use the goods or services that they order through the Website, in accordance with the terms and conditions of their order, transaction, or contract with the sellers, and with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations, and if such failure results in a material breach of their obligations or expectations, or in a significant loss, damage, or dispute for the sellers, or in a substantial impairment of the sellers’ offer, sale, or delivery of the goods or services, or of their interaction with the buyers or with other users through the Website, or of their feedback, reviews, ratings, or testimonials, or of their newsletters or notifications.
- If the sellers or the buyers modify, update, or change the terms and conditions of their order, transaction, or contract with each other, in a way that is unfavorable, unreasonable, or unacceptable for the other party, or in a way that violates our Terms and Conditions, Privacy Policy, and Cookie Policy, or any applicable laws, rules, or regulations, and if such modification, update, or change results in a material breach of their obligations or expectations, or in a significant loss, damage, or dispute for the other party, or in a substantial impairment of the other party’s purchase, receipt, or use of the goods or services, or of their interaction with each other or with other users through the Website, or of their feedback, reviews, ratings, or testimonials, or of their newsletters or notifications.
- If the goods or services that are offered, sold, or delivered through the Website by the sellers or the buyers are not of satisfactory quality, fit for purpose, or as described or depicted on the Website, or if they cause any harm or damage to the other party or to any other users or third parties, or to the Website or to us, and if such defect, discrepancy, or damage results in a material breach of their obligations or expectations, or in a significant loss, damage, or dispute for the other party, or in a substantial impairment of the other party’s purchase, receipt, or use of the goods or services, or of their interaction with each other or with other users through the Website, or of their feedback, reviews, ratings, or testimonials, or of their newsletters or notifications.
We do not offer or provide refunds or cancellations for the fees and payments for the use of the Website, or for the provision of certain features or functions of the Website, or for the completion of the orders or transactions between the sellers and buyers through the Website, in any other cases, unless otherwise stated or agreed by us, or by the sellers and buyers, in accordance with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations.
How do we process and handle refunds or cancellations?
We process and handle refunds or cancellations for the fees and payments for the use of the Website, or for the provision of certain features or functions of the Website, in the following ways:
- We will issue a full or partial refund, or a credit or voucher, to your original payment method or option, or to your account or wallet, within 30 days of receiving your request or claim, or of approving your request or claim, or of resolving your dispute or controversy, depending on the case and the circumstances, and in accordance with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations.
- We will deduct or withhold any fees, charges, or taxes that may apply to your refund or cancellation, such as processing fees, transaction fees, service fees, or other fees, charges, or taxes that are imposed by us, or by our service providers, vendors, or agents, or by third parties, such as payment processors, shipping providers, tax providers, verification providers, or other providers that we use or engage with to operate or enhance the Website and its features and functions, in accordance with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations.
- We will notify you of the status and outcome of your refund or cancellation, by email, or by any other means that we deem appropriate, at our sole discretion.
We process and handle refunds or cancellations for the fees and payments for the completion of the orders or transactions between the sellers and buyers through the Website, in the following ways:
- We will facilitate and mediate the communication and negotiation between the sellers and buyers, to help them reach a mutual agreement or resolution, regarding their refund or cancellation request or claim, or their dispute or controversy, in accordance with the terms and conditions of their order, transaction, or contract, and with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations.
- We will issue a full or partial refund, or a credit or voucher, to the buyer’s original payment method or option, or to the buyer’s account or wallet, within 30 days of receiving or approving the seller’s consent or authorization, or of resolving the dispute or controversy, depending on the case and the circumstances, and in accordance with the terms and conditions of their order, transaction, or contract, and with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations.
- We will deduct or withhold any fees, charges, or taxes that may apply to the refund or cancellation, such as processing fees, transaction fees, service fees, or other fees, charges, or taxes that are imposed by us, or by our service providers, vendors, or agents, or by third parties, such as payment processors, shipping providers, tax providers, verification providers, or other providers that we use or engage with to operate or enhance the Website and its features and functions, in accordance with the terms and conditions of their order, transaction, or contract, and with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations.
- We will notify the seller and the buyer of the status and outcome of their refund or cancellation, by email, or by any other means that we deem appropriate, at our sole discretion.
What are your choices and rights regarding refunds or cancellations?
You have various choices and rights regarding refunds or cancellations, in accordance with this refund policy, and with our Terms and Conditions, Privacy Policy, and Cookie Policy, or with any applicable laws, rules, or regulations. You can exercise your choices and rights by contacting us by email at info@Graphicamarket.com, or by mail at Graphicamarket.com, 3423 Cantebury Drive, Long Island City, New York 11101 USA. We will try to respond and resolve your choices and rights within 30 days of receiving them. Your choices and rights include:
- Requesting or providing a refund or cancellation. You can request or provide a refund or cancellation for the fees and payments for the use of the Website, or for the provision of certain features or functions of the Website, or for the completion of the orders or transactions between the sellers and buyers through the Website, by contacting us by email or by mail, as mentioned above, and by providing us with a brief description of your request or claim, or your consent or authorization, and your contact information. You can also request or provide a refund or cancellation for the fees and payments for the completion of the orders or transactions between the sellers and buyers through the Website, by contacting the seller or the buyer directly, and by providing them with a brief description of your request or claim, or your consent or authorization, and your contact information.
- Disputing or resolving a refund or cancellation. You can dispute or resolve a refund or cancellation for the fees and payments for the use of the Website, or for the provision of certain features or functions of the Website, or for the completion of the orders or transactions between the sellers and buyers through the Website, by contacting us by email or by mail, as mentioned above, and by providing us with a brief description of your dispute or controversy, and your contact information. You can also dispute or resolve a refund or cancellation for the fees and payments for the completion of the orders or transactions between the sellers and buyers through the Website, by contacting the seller or the buyer directly, and by providing them with a brief description of your dispute or controversy, and your contact information.
How do we update this refund policy?
We reserve the right to modify, update, or change this refund policy, or any part of it, at any time, without notice or liability, for any reason or no reason, at our sole discretion. We will post the modified, updated, or changed refund policy on the Website, and indicate the date of the last modification, update, or change. We may also notify you of the modified, updated, or changed refund policy by email, or by any other means that we deem appropriate, at our sole discretion. Your continued use of the Website, or any part of it, or any Content, features, or functions that are provided or displayed on the Website by us or by other users, or your continued use of any goods or services that are offered, sold, or delivered through the Website by you or by other users, or your continued participation in any order, transaction, or contract that is completed through the Website by you or by other users, after the posting or notification of the modified, updated, or changed refund policy, constitutes your acceptance and agreement to the modified, updated, or changed refund policy. If you do not agree to the modified, updated, or changed refund policy, please stop using the Website, and cancel your account with us.
How do you contact us?
If you have any questions, comments, or feedback about this refund policy, or about the Website, or about any goods or services that are offered, sold, or delivered through the Website by us or by other users, or about any order, transaction, or contract that is completed through the Website by you or by other users, please contact us by email at info@Graphicamarket.com, or by mail at Graphicamarket.com, 3423 Cantebury Drive, Long Island City, New York 11101 USA. We will try to respond and resolve your questions, comments, or feedback within 30 to 90 days of receiving them.